My experience is mediocre. At the time we dropped my vehicle off, July 10th, we were instructed to pay two hundred dollars before my vehicle could even be taken back (just to be looked at even with my waranty? Seriously? My significant other had to wait an hour for the service manager to agree for the vehicle to be looked at..I didn't understand why communication with the service employee, Mike, was needed? (Mike had scheduled the apt for us) Further, I purchased this vehicle in January. I had confidence in the car/purchase as I gained trust in the salesman. My family had grown by two in December and I needed a reliable car which would be transferring my two week old daughters. With such precious cargo, I made sure to take the time in researching vehicles, dealerships and salesman. Now, after putting only five thousand miles on the vehicle, it already needed engine work. This is concerning. What is more frustrating than concerning is that I was informed my front breaks are also shot. I was informed by Adam that the vehicle was inspected a month prior to my purchase, and that the breaks were at a six. In less than six months/5,000 miles, how could my breaks be shot? If that wasn't frustrating enough, I was also informed the tires are dry rotted. Tyler in service informed me that this can occur by the vehicle sitting. I informed the gentleman that the vehicle is driven 6/7 days of the week but with low mileage as I dont live far from work. How can I drive a vehicle enough to have shot breaks, but not drive the vehicle enough to which my tries dry rot..? I would like the store manager to contact me at his earliest convenience.
My family and I were in Wisconsin Dells for vacation. When we went to leave for home (Cedar Rapids, Iowa) the car would not start. After getting the Buick Enclave towed to the dealership, the people were extremely helpful and got us in and fixed within 2- 3 hours. We appreciate all of their help getting us back on the road to home on such short notice. Everyone did a fantastic job.
I had a tire that had lost air twice in a few hours of each other. I took my car to the dealer without an appointment as I was sure there was a problem. They told me that it may be a wait but that they would take care of it if I could wait. They fixed it within 1-1/2 hours and I was on my way.