I WAS TAKEN CARE OF IN A TIMELY FASHION. RIGHT REAR TIRE HAD LOW AIR PRESSURE, I HAD A DENTIST APPT. TO MAKE SO THEY TOPPED OFF THE AIR & I RETURNED AFTER MY APPT. & THEY FIXED THE TIRE. HAPPY WITH THE SERVICE. BUT CONFUSED ABOUT REPAIR OF TIRE. I ASKED IF THEY PATCHED TIRE ON THE INSIDE & WAS TOLD YES, WHEN I GOT HOME I READ THE PAPER WORK THEY GAVE ME & IT SAID PLUG PATCH. I WOULD REALLY LIKE TO KNOW IF IT WAS PLUGGED OR PATCHED INSIDE. I HAVE FIXED MANY TIRES IN MY LIFE & THE BEST WAY IS TO PATCH INSIDE.
I was there to have arepair done. I was told it would be about an hour. I was there over 2 hours. This happens frequently when I am getting an oil change as well. This is a big deal to me becaus I have to bring my small children with me to wait.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (608) 448-3020 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Was hearing strange sounds from my front suspension area so I took my Tahoe in to be looked at. Discovered numerous issues with my ball joints, sway bar and other issues. While many repairs were needed, they were fully explained and all options were presented. In the end they also found some discounts that were able to be applied to lower the costs. Great service!
I am somewhat disabled and to see the help I get, from just holding a door open to someone getting me a drink and a cookie, just is such a delight. Not every where does this for a person. So thanks to everyone of your employ's for their help.
My Malibu had a malfunctioning shift assembly, they offer my a loaner car at no charge and kept my car for repair. Very efficient and friendly. I bought my car at Don Larson and will go back again for service and any needed repairs, Great Dealership.
Not pleased I had to come back multiple times to get a problem fixed that I pointed out 3 months ago. But with the help from Kevin in Parts he assisted by pointing out to the tech the issue Seems to be fixed now. 9th or 10th visit reference my Truck bit is still would buy from anywhere else